Privacy Policy

Privacy Policy

Last updated: 24 September 2026

Blackburn Hope Foundation is a registered charity in England and Wales (Charity Number 1214172).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us, make a donation, or interact with our charitable activities.

1. Who we are

Blackburn Hope Foundation is responsible for the personal information described in this Privacy Policy.

Blackburn Hope Foundation
Charity Number: 1214172
Address: Bangor Street Community Centre, Norwich Street, Blackburn, BB1 6NZ
Email: info@blackburnhopefoundation.org.uk
Telephone: 07951904337

2. Information we collect

Depending on how you interact with us, we may collect:

- Your name and contact details, including email address, telephone number and postal address.
- Information you provide through our contact, enquiry, donor or other website forms.
- Information you provide when requesting or receiving charitable support or participating in our activities and programmes.
- Donation and transaction information necessary to administer and record donations.
- Information you provide when communicating with us.
- Technical information relating to your use of our website, including information collected through cookies and similar technologies where applicable.

We aim to collect only information that is reasonably necessary for the relevant purpose.

3. How we use your information

We may use personal information to:

- Respond to enquiries and communications.
- Administer and acknowledge donations.
- Maintain appropriate records of donations and charitable activities.
- Organise and administer projects, activities, events and volunteering.
- Provide or coordinate charitable support and services.
- Communicate with you about matters relating to your enquiry, donation or involvement with the charity.
- Operate, maintain and improve our website.
- Meet legal, regulatory, accounting and safeguarding requirements.
- Protect the security and rights of our charity, beneficiaries, supporters, volunteers and others.

If we introduce newsletters or other marketing communications in the future, we will do so in accordance with applicable data protection and electronic communications laws.

4. Lawful basis for processing

UK data protection law requires us to have a lawful basis for using personal information.

Depending on the circumstances, we may rely on:

- Consent, where you have given permission for a specific use of your information.
- Legitimate interests, where processing is reasonably necessary for the administration and operation of the charity and your rights do not override those interests.
- Legal obligation, where we are required to process information by law.
- Contract, where processing is necessary to take steps at your request or fulfil an agreement.

Where we rely on consent, you may withdraw your consent at any time.

5. Donations and Zeffy

We use Zeffy to facilitate online donations and related forms.

When you make a donation or submit information through a Zeffy form, information you provide may be made available to Blackburn Hope Foundation so that we can administer your donation or respond to your submission.

Payment processing is handled through the relevant payment infrastructure used by Zeffy. Blackburn Hope Foundation does not normally receive or store your full payment card details.

Zeffy has its own privacy policy and terms governing its services. You should review Zeffy's privacy information when using its services.

6. Contact and enquiry forms

If you submit a form through our website, we may use the information you provide to respond to your enquiry, administer your request, provide relevant assistance or services, and maintain appropriate records.

Please avoid submitting unnecessary sensitive or confidential information through a general website contact form.

Where information concerning a person's circumstances is necessary for the provision of charitable support, we will handle it with appropriate care and in accordance with applicable data protection requirements.

7. Sharing personal information

We do not sell or rent your personal information.

We may share personal information where reasonably necessary with:

- Service providers who support our website, donation systems, communications or other charity operations.
- Organisations or partners involved in providing or coordinating charitable services, where appropriate.
- Professional advisers and suppliers where necessary.
- Regulators, law enforcement bodies, courts or other authorities where required or permitted by law.
- Other organisations where necessary to protect someone's vital interests or safety or to prevent unlawful activity.

Where appropriate, we take reasonable steps to ensure that organisations processing personal information on our behalf have suitable data protection and confidentiality arrangements.

8. Cookies and similar technologies

Our website uses cookies and similar technologies necessary for the operation, security and functionality of the website.

We may also use optional technologies, such as analytics tools, to understand how visitors use our website and help us improve it.

Where applicable law requires consent for optional cookies or similar technologies, we will ask for consent before using them. You can manage or withdraw your cookie preferences through the relevant cookie controls provided on our website.

Our website may also contain links or embedded content from third-party services, including Google Maps and social media platforms. Those third parties may process information in accordance with their own privacy policies.

9. Google Analytics

If we use Google Analytics or another analytics service, it may collect information about how visitors use our website, such as pages visited, approximate location, device or browser information and other website usage information.

Where required by law, we will obtain appropriate consent before using non-essential analytics cookies or similar technologies.

10. Social media and third-party content

Our website may contain links to or embedded content from social media platforms.

If you interact with third-party social media content or follow a link to an external platform, that platform may collect and process information in accordance with its own privacy policy and terms.

We do not control the privacy practices of third-party websites or platforms.

11. Google Maps

Our website may use Google Maps to display location information.

Google may process technical information when Google Maps content is loaded or used. Google operates independently of Blackburn Hope Foundation and its processing is subject to Google's own privacy terms and policies.

12. International transfers

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law.

13. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to meet legal, accounting, regulatory, safeguarding or reporting requirements.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

14. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website or electronic method of transmission or storage can be guaranteed to be completely secure.

15. Your rights

Subject to applicable legal conditions and exemptions, you may have rights under UK data protection law, including the right to:

- Request access to your personal information.
- Ask us to correct inaccurate or incomplete information.
- Ask us to erase personal information in certain circumstances.
- Ask us to restrict processing in certain circumstances.
- Object to certain processing.
- Withdraw consent where processing is based on consent.
- Request data portability where applicable.

To exercise your rights, please contact us at:

info@blackburnhopefoundation.org.uk

We may need to verify your identity before responding to a request.

16. Children's information

Some of our charitable activities may involve children and young people.

Where we process children's personal information, we will take appropriate steps to protect that information and comply with applicable data protection and safeguarding requirements.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our activities, website, technology or legal requirements.

The latest version will be published on this page together with the date it was last updated.

18. Complaints

If you have concerns about how we have handled your personal information, please contact us first:

Blackburn Hope Foundation
Bangor Street Community Centre
Norwich Street
Blackburn
BB1 6NZ

Email: info@blackburnhopefoundation.org.uk
Telephone: 07951904337

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Further information about making a complaint is available from the ICO:

https://ico.org.uk/

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Blackburn Hope Foundation
Registered Charity in England and Wales
Charity Number 1214172

Frequently Asked Questions

Answers to the questions we're asked most about donating, volunteering and our work.